Customer Service Archives | Spring Automation

October 22, 2025October 22, 2025Blog

Maximize System Performance with Proactive Support Solutions

In today’s highly automated material handling environments, preventing issues is just as important as fixing them. That’s why Spring Automation goes beyond traditional reactive support to offer a proactive approach that enhances system reliability, efficiency, and safety.

From thermal inspections to network analysis, power studies, and system efficiency evaluations, our support services are designed to keep your operations running. Here’s how these advanced offerings can help you identify hidden risks, optimize performance, and reduce costly downtime:

Thermal Inspections

With thermal inspections, Spring Automation can create reports to help detect problems, reduce power outages and troubleshooting times, and increase safety and reliability. Our infrared electric inspections identify hot spots within a control panel. We can develop reports that highlight areas of concern and determine required cooling methods for panels through Natural or Forced Convection, or Closed-loop cooling.

By integrating thermal inspections into your predictive maintenance practices, you gain valuable insights that allow your team to take corrective action before failures occur, minimizing unplanned downtime, extending equipment life, and ensuring a safer operating environment.

Network Analysis

Automation systems rely heavily on high-speed, reliable communication. Spring Automation’s network analysis services identify issues and detect unknown components within the network that compromise system performance.

What We Provide:

Diagnostics of Ethernet Length and latency issues
Monitoring of traffic load and network health
Detection of crimped or damaged cabling
Confirmation of expected addresses within the network

The result? A clearer picture of your control network’s performance and fewer headaches due to elusive communication issues.

Power Studies

Spring Automation’s power studies provide a comprehensive overview and analysis of your facility’s energy usage, offering real-time data. Our team can remotely access systems, allowing for continuous insight and quicker responses to abnormalities for improvement.

This data allows you to plan upgrades and implement more innovative energy management strategies.

System Efficiency Evaluations

Even a fully functional system can underperform if it’s not optimized. Our system efficiency evaluations examine both hardware and software performance to uncover opportunities for improvement, whether it’s more effective HMI interfaces or better I/O utilization.

Efficiency Evaluations Include:

Assessing overall system operations to evaluate performance and reliability
Identifying primary causes of downtime and inefficiencies
Developing comprehensive reports with actionable solutions to improve uptime and throughput

By taking this step, we help ensure your system isn’t just running, but running at its best, so you can maximize productivity and reduce costly interruptions.

Ready to take the next step toward a more reliable and efficient operation? Visit our website to learn more about these proactive support offerings or reach out to our team at sales@springautomation.com. You can also join the conversation on Spring Automation's LinkedIn page.

August 8, 2025August 8, 2025Blog

The Hidden Costs of Outdated Systems: Why It’s Time to Upgrade Your PLC, HMI, and SCADA Platforms

In today’s fast-paced industrial landscape, manufacturing and automation systems must be agile, efficient, and secure. Yet, many facilities continue to rely on outdated Programmable Logic Controllers (PLCs), Human-Machine Interfaces (HMIs), and Supervisory Controls and Data Acquisition (SCADA) Systems. While your system may seem to function “well enough”, it carries hidden risks that can severely impact operational efficiency, safety, and profitability.

At Spring Automation, we can modernize your control systems to mitigate these risks. Let’s explore some of the most common risks associated with outdated automation systems, why timely upgrades matter, and how services that Spring offers, can make a measurable difference.

1. Increased Risk of Downtime and Maintenance Delays

Older PLCs and HMIs often operate on discontinued hardware or unsupported software. When these systems fail, finding replacement parts or knowledgeable technicians can be difficult, leading to extended unplanned downtime.

The cost of downtime? It’s not just lost production. It can mean missed deadlines and a loss of revenue.

Spring Automation Insight: We specialize in PLC and HMI upgrades, including hardware, software, firmware, and runtime file updates. Our team can evaluate your control system and improve current operations by adding new functionality to an existing system or by creating a new, modern solution that keeps your operations moving.

2. Limited System Integration

Modern automation systems rely on seamless communication across various machines and platforms. Outdated PLCs may not support current communication standards like Ethernet and IP, hindering integration with newer equipment or analytic tools.

Our Upgrade Approach:

Enhance or add functionality to existing PLCs and SCADA platforms, allowing for more flexible operation.
Support hardware and remote I/O upgrades, making it easier to scale or modify systems as needed.
Ensure compatibility with modern communication standards to prepare your system for future expansion.

3. Reduced Operational Visibility

Outdated HMI and SCADA systems often have limited data logging, visualization, and diagnostic capabilities. Operators may lack the insight needed to make informed decisions quickly, increasing the risk of inefficiencies and errors.

Spring Automation upgrades include modern visualization tools and real-time dashboards to enhance system control. Custom diagnostic and status screens can be built to help operators make better and faster decisions. Options could include adding energy management features, network and power monitoring capabilities, or field-level component diagnostics.

Don’t Wait Until It Breaks

Many companies wait until their systems fail to consider an upgrade—by then, the cost and operational impact can be severe.

Here’s What We Offer:

Evaluate system risk and implement modern control solutions with minimal disruption.
PLC upgrades, including hardware and software.
HMI & SCADA upgrades to improve operator visibility and control.

Ready to Modernize?

Don't let outdated systems put your operation at risk. Visit Spring Automation to learn more about how we can help upgrade your PLC and update your HMI and SCADA Systems.

June 30, 2025June 30, 2025Blog

How Spring Automation Tailors Support Contracts to You

In the fast-moving world of material handling, downtime isn’t just inconvenient; it can be costly. Whether you're managing a high-throughput distribution center or a complex automated system, reliable, expert support is critical to keeping operations running smoothly. That’s where we come in.

At Spring Automation, we recognize that no two operations are alike. That’s why we offer fully customizable support contracts designed to meet your specific business needs. Whether your goal is 24/7 support or during standard business hours, our goal is to provide peace of mind, minimize downtime, and ensure long-term reliability.

What Is a Support Contract, and Why Does It Matter?

A Support Contract is more than a service agreement—it’s a commitment to rapid response, expert troubleshooting, and data-driven insights. In an industry where even a few hours of downtime can lead to missed shipments, having a dedicated automation support team in place helps you stay ahead of disruptions.

Here’s What We Offer:

Expert troubleshooting and 24/7 technical phone support with Spring Automation engineers who are equipped with the knowledge, experience, and toolsets to resolve control-related issues and restore systems to an operational state during an unplanned event.
Detailed incident reporting through written post-incident summaries and quarterly KPI reports covering response times, ticket resolution metrics, root cause analysis, escalations, and RFQ/RFP turnaround to ensure transparency, track performance, and support continuous improvement.
Tailored Support Contracts to fit your business needs, providing on-site support or peak support, ensuring a qualified controls engineer will arrive at your facility within a pre-defined timeframe to address urgent needs and maintain system performance.

Ready to Strengthen Your System Reliability?

Let’s build a support plan that works for you! Visit our website to learn more about our Support Contracts and other Customer Service offerings to help you maintain and improve system performance when it matters most or reach out to sales@springautomation.com to start the conversation.