SPRING AUTOMATION
Introduction & Contact Details
This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.springautomation.com.
Age Requirement Notice: By providing us with your data, you warrant to us that you are over 13 years of age.
Spring Automation, LLC is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Our Full Contact Details
Headquarters (US)
Spring Automation, LLC
720 Fessey Park Rd
Nashville, TN 37204
EU Representative
Dublin Offices of Philip Lee
4th Floor, 7/8 Wilton Terrace
Dublin 2, D02 KC57
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at compliance@springautomation.com.
What Data We Collect, Purposes & Processing Grounds
Personal data is any information relating to an identified or identifiable natural person. We may process the following categories of personal data about you:
Communication Data
Ground: Legitimate InterestsIncludes any communication sent to us via website contact forms, email, text, social media messaging, or social media postings.
Purpose: Communicating with you, record keeping, and establishing, pursuing, or defending legal claims.
Customer Data
Ground: Contract PerformanceIncludes data relating to purchases of goods and/or services such as name, title, billing address, delivery address, email, phone number, purchase details, and card details.
Purpose: Supplying purchased goods/services and maintaining transaction records.
User Data
Ground: Legitimate InterestsIncludes data about how you use our website and online services, along with data posted for publication on our website or online platforms.
Purpose: Operating our website, ensuring relevant content, website security, backups, and administrative management.
Technical Data
Ground: Legitimate InterestsIncludes IP address, login data, browser details, length of visits, page views, navigation paths, visit frequency, time zone settings, and device technology. Collected via analytics tracking.
Purpose: Analyzing website usage, system administration, delivering relevant content and advertising, and measuring ad effectiveness.
Marketing Data
Ground: Consent / Legitimate InterestsIncludes your preferences in receiving marketing from us and third parties, and your communication preferences.
Purpose: Facilitating promotions (competitions, prize draws, giveaways), delivering relevant advertising, and studying customer usage.
Sensitive Data Notice
We do NOT collect any Sensitive Data about you (details regarding race, ethnicity, religious/philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health, or genetic/biometric data). We also do not collect information about criminal convictions or offenses.
Where we are required to collect personal data by law or under the terms of a contract and you fail to provide it when requested, we may be unable to perform the contract. In such cases, we may have to cancel a product or service, but we will notify you immediately if this occurs.
Automated Profiling Statement: We do not carry out automated decision making or any type of automated profiling.
How We Collect Your Personal Data
We collect personal data through several channels and methodologies:
Direct Interactions
When you fill in contact forms on our site, communicate via email, phone, or register for services directly with us.
Automated Technologies
As you navigate our site, we automatically collect technical data using cookies, server logs, and web beacons.
Third Parties & Analytics
Analytics providers (such as Google), advertising networks (such as Facebook), search info providers, and technical/payment delivery services.
Publicly Available Sources
Public records such as Companies House and Electoral Registers based inside the EU or other official corporate registries.
Marketing Communications
Our lawful basis for processing your personal data to send you marketing communications is either your consent or our legitimate interests (business development).
Under privacy regulations, we may send marketing communications if:
- You made a purchase or requested information from us regarding our products/services; or
- You agreed to receive marketing communications and have not opted out since.
Third-Party Marketing Safeguard
We will never sell or share your personal data with third parties for their own marketing purposes without your express written consent.
How to Opt-Out: You can ask us to stop sending marketing messages at any time by emailing us at compliance@springautomation.com. Opting out of marketing communications does not apply to transactional data resulting from product purchases, service agreements, or warranty registrations.
Disclosures of Your Personal Data
We may have to share your personal data with the following trusted third parties:
Strict Commitment
Spring Automation does not sell your personal data to any third party under any circumstances.
International Transfers
We share personal data within our group of companies, which may involve transferring data outside the European Economic Area (EEA).
We comply with General Data Protection Regulation (GDPR) standards. When transferring personal data outside the EEA, we ensure appropriate safeguards are implemented:
- Transferring to countries approved by the European Commission as providing adequate data protection.
- Using Standard Contractual Clauses (SCCs) or certification mechanisms approved by the European Commission.
- Where safeguards are unavailable, requesting explicit consent with full right of withdrawal at any time.
Data Security & Retention Policy
Data Security
We maintain rigorous security measures to prevent accidental loss, unauthorized access, alteration, or disclosure of personal data. Access is strictly limited to authorized personnel with a legitimate business need under strict confidentiality obligations.
Tax & Legal Retention
By law, basic customer information (Contact, Identity, Financial, and Transaction Data) must be retained for six (6) years after customer relationships end for tax and compliance purposes.
In certain circumstances, we may anonymize personal data for statistical or research purposes, in which case the data may be utilized indefinitely without further notice.
Your Legal Rights (GDPR & CCPA)
Under applicable privacy legislation, individuals have specific legal rights regarding their personal data:
GDPR Rights
- • Right to access personal data
- • Right to rectification of inaccurate data
- • Right to erasure ("Right to be forgotten")
- • Right to restrict or object to processing
CCPA Rights
- • Right to know what personal info is collected
- • Right to know if info is sold or disclosed
- • Right to say no to sale of personal info
- • Right to equal service & price
Exercising Your Rights: If you wish to exercise any of your legal rights, please contact our compliance team at compliance@springautomation.com.
We may need to request specific information to verify your identity before processing requests as a security measure. We respond to all legitimate requests within required statutory timelines.
Notification of Changes & History
This Privacy Policy is subject to periodic review and change. In order to view the current Privacy Policy, simply check this section of the website each time you visit. Material changes will be posted prominently on this page so you remain informed regarding what data we collect, how it is used, and under what circumstances it may be disclosed.